Online Tutorial Support:
ScheduleSource Teamwork offers online tutorials that graphically walks the viewer through each ScheduleSource Teamwork feature. These tutorials are offered as modules so the user can quickly find the feature and view the 3 to 5 minute tutorial that shows the steps for setting up and using the feature.
Online Help Document:
The ScheduleSource Online Help Document is always available from within the ScheduleSource Teamwork application. It is context sensitive help that leads to a explanation of the feature the user is currently investigating along with examples that illustrate the feature.
Email Support:
Questions can also be emailed to the ScheduleSource Teamwork support team from the support email link found within the application. Support emails are answered within one business day.
Phone Support:
ScheduleSource implementation specialist are standing by during U.S. business hours to answer your question and to help you leverage your organization's use of ScheduleSource Teamwork. Just call our support line at 800.340.0763 to get the answer you need when you need it.
On-line Desktop Support:
The answers to questions during U.S. business hours that require specific examples are answered using our desktop sharing software which allows you to see the support person's screen as they address your question while logged in to your account. This is a powerful tool for customer support that is made possible via the pure internet delivery structure of ScheduleSource Teamwork.
Network Server Support:
The ScheduleSource servers are physically monitored 24 hours a day, 7 days a week, 365 days per year with onsite administrators, engineers, and technicians. This support is provided so that your data is available whenever you need it.
