However you define success with ScheduleSource TeamWork for your organization,
we guarantee that the system will fulfill your requirements.
In our contract with you we guarantee to provide:
a complete and configurable product that is effective for your business
a responsive system configuration, testing and deployment process that really works
a training process that gets your people ready AND stays with them as they take ownership of the system
a completely accessible, supportive, and knowledgeable customer service organization standing by to respond to your needs
a cost sensitive approach to professional services, provided when needed and requested
ScheduleSource™ has been committed to impeccable customer service since our beginning. We take great pride in our ever growing library of testimonials, letters and emails praising our quality of service. More importantly, we are totally committed to ensuring that the service provided to our next customer will set the same high standard for responsiveness and timeliness.
Our ScheduleSource TeamWork™ solutions are built completely around the needs of the labor scheduler, the payroll manager, the employee, and the executive who uses them. For over ten years we have been listening to our customers needs, and our products have evolved into the most usable, deployable, scalable and functional systems available. Every new customer is a part of that evolutionary process, and we continuously evaluate their new ideas for making ScheduleSource a better system for all of our users.
The deployment process often begins with the training of key staff. Whether on site, at our facilities or over the web, our training offerings are designed to get the users and administrators of the system ready to take ownership with confidence. The ScheduleSource Certified Scheduler Program is highly recommended for all but the smallest of site installations, as this program transfers the competency of a true ScheduleSource expert to the customer site. These certified personnel often become key organizational leaders that directly and significantly contribute to the success of the project.
ScheduleSource often puts deployment teams on the ground at customer sites in support of system deployments. We have provided facilitators to manage the process of evaluating current policy and procedure; we have provided on site schedulers as adjunct workforce standing alongside your team; we have provided system build and deploy program management services; and we have provided on site support personnel whose sole mission is to aid the customer team by monitoring, evaluating, advising and training when and where needed.
Our approach in professional services is to be there, if necessary, to provide whatever support is necessary to ensure your success. Continuous monitoring of every new customer account ensures that we are also able to inject remedial support or training quickly whenever the need arises.
Our commitment to engage, listen and respond to your needs with the right skills at the right time has resulted in our 100% success rate in system deployments since we initiated our internet-centric solutions in 1999.
