Implementation of ScheduleSource TeamWork is a team event. Whether engaged as on the ground consultants, trainers, coaches, or if just providing web and phone support, ScheduleSource trained experts can provide whatever level of support is required to ensure that your ScheduleSource TeamWork implementation is ready to serve your organization.

Many smaller organizations can deploy ScheduleSource independently of professional services assistance. In many cases a good training program and our "Service First" customer support will be enough to train and empower the key leaders within the customer site.

Larger single site organizations, especially any site with more that 4 full time schedulers supporting more than 500 employees, require more comprehensive training and support services. Global enterprise customers with multiple sites and large workforces need a robust training and implementation program led or supported by ScheduleSource professionals.

Professional services offerings often include the following:

Planning:
Ensuring that the scope of functionality desired in the end state of the implementation often involves workout sessions with key stakeholders. During this process, internal HR policy and procedures that may be impacted with a ScheduleSource TeamWork implementation are discovered and evaluated. Current "workaround" processes that may be mitigated or eliminated are particularly important and must be known. Critical outcomes for all key constituents of the new system and business processes need to be identified and incorporated into the final project plan. Incremental milestones, interim deliverables, success metrics and customer acceptance test criteria are all important and relevant aspects of the plan that are built and approved in this phase.

Integrations and Customizations:
ScheduleSource has pre-built interfaces for interacting with other systems that may be deployed in your organization. Additional integration requirements require a separate planning, build and test plan. We are experienced with interfacing with HR information systems and can support whatever requirements might exist. Customizations of the ScheduleSource TeamWork System to support the unique business requirements of a customer must be identified and implemented early in the process to ensure that post deployment changes are minimized.

Build/Test:
ScheduleSource is a straightforward, internet based application suite that, with appropriate indoctrination and training, can be quickly configured and deployed. Many small organizations have deployed ScheduleSource TeamWork accounts in very little time, building and publishing schedules to the web in just a day or two. More complex accounts require a complete build and simulation of the system to ensure that all functionality is correct. In either case, ScheduleSource professionals will be available to support you.

Deploy and Monitor:
Setting and honoring the "go live" date is a key milestone in an implementation. ScheduleSource consultants will participate in this process and the critical first 30 to 60 days of use to ensure that users and administrators fully understand and correctly use the system.

Long Term Support:
ScheduleSource Training and Consulting staff are available for any type of support required, whether on site or by phone, or whether long term or short term. We can provide scheduling administrators to run your system for the critical first months, and we can provide remedial support on site at any time if desired. Our commitment to the quality of your solution is fully backed up by our commitment to the quality of our support and the quality of our people at every step of your transition process.